The information presented in the Store, including particularly information relating to prices, constitute a sales offer.
In order to make a purchase of items presented in the Store, place an order.
Besides indicating the type and number of items, as well as selecting the payment and delivery methods, the Order must contain the following data:
The data entered into the Order by the Customer has to be valid and true. The principles of protection of personal data provided by the Customer are specified in section 7. Personal data protection.
The seller does not ensure mechanisms used to verify the correctness of data entered by the Customer, apart from mechanisms confirming data completeness. The Customer can correct any errors at any time when entering data to the Order.
The Seller receives information about Orders submitted through the Store on business days between 10am and 4 pm.
The Sales Agreement is concluded once the Order is placed by the Customer. A confirmation of accepting an Order for processing is sent by the Seller by e-mail to the address of the Customer specified in the Order.
Once the Sales Agreement is concluded, the Seller will transfer ownership to the items onto the Customer, issue the items to the Customer, while the Customer will collect such items and pay the price specified in the Order to the Seller.
The price binding for both Parties of the Sales Agreement is the total price of the Order presented to the Customer after selecting the method of payment and delivery, prior to placing the Order, payable according to the provisions of section 3. Payment conditions.
The subject of the Sales Agreement covers new items, which the Seller is obliged to deliver in defect-free condition. Any possible complaints can be submitted according to the provisions of section 5. Complaints.
The Consumer can cancel the purchase and withdraw from the Sales Agreement without specifying a reason in a method and within a period specified in section 6. Withdrawal from the Agreement. In the case of withdrawing from the Agreement, it will be considered to have not been concluded, and if the Consumer submits a statement on withdrawing from the Agreement before the Seller accepts the Consumer’s offer, the offer shall not longer be valid.
For executing the Sales Agreement, the Customer is obliged to pay the total price of the Order to the Seller. The price includes gross prices of the ordered items and their delivery cost applicable at the Store when placing the Order.
Gross prices are expressed in Euro and contain all applicable taxes, including VAT.
The Seller offers the following payment methods at the Store:
Prior to placing the Order, the Customer is informed about the available payment methods due to the character and value of the ordered items.
Payment of the price for the Order will take place in the form selected prior to placing the Order. The payment date results from the payment method selected by the Customer. Except for payment upon collection, payment will be made after concluding a Sales Agreement, prior to delivery and issue of the ordered items.
For executing the Sales Agreement, the Seller is obliged to deliver items being the subject of the above agreement to the address specified in the Order, whereas the Customer is obliged to collect the items.
The Seller will deliver items immediately upon concluding the Sales Agreement, but no later than within 5 days, unless the Parties to the Sales Agreement made other individual arrangements in this scope.
The payment date, the date of readiness for shipping and other dates presented in the Store for ordered items are binding to the Seller.
The Seller processes Orders in the order they were placed.
The Seller offers the following delivery methods:
Prior to placing the Order, the Customer is informed about the available delivery methods due to the character and value of the ordered items, as well as about their costs.
The Customer has the right to check the status of the shipment after it is delivered to its destination address, specified in the Order.
The Seller is responsible towards the Customer if a given sold item has a physical or legal defect (statutory warranty).
If a defect is discovered, the Customer can exercise the statutory warranty and submit a complaint, or use the warranty in line with the warranty policy.
The complaint should be submitted in writing to the mailing address of the Seller, and should contain at least a designation of the Customer, including their name and surname, mailing address, e-mail address, telephone number, and in the case of legal persons, the name and address of the seat as well as contact details of the person authorized to handle matters relating to complaints, as well as a description of the defect being the basis for submitting the complaint.
The Seller will process the complaint immediately but no later than within 14 days of its receipt, and will inform the person submitting the compliant about the result in writing or via e-mail to the address specified in the complaint.
The Customer who exercises their right due to statutory warranty, is obliged to deliver the defective item at the expense of the Seller to the mailing address of the Seller.
The Consumer may withdraw from the Agreement within 10 days without specifying the reason and incurring costs.
The Consumer may withdraw from the Agreement by submitting a statement on withdrawal from the Agreement to the Seller. Statements can be submitted on a form, whose template is provided by the Seller, but this is not an obligation. In order keep the deadline, the statement can be sent to the mailing address of the Seller prior to the lapse of the 14-day period.
The period for withdrawing from the Agreement starts once the ordered items are in possession of the Consumer, or a third party indicated by the Consumer, other than the carrier, and in the case of an Agreement which covered many items that are delivered separately in batches or parts – from the point of becoming in possession of the last item, batch or part.
The Seller is obliged to make a refund of all payments made by the Consumer including the delivery costs, no later than within 14 days from receipt of the Consumer’s statement on withdrawing from the Agreement.
The Seller will make a refund using the same payment method, as the method selected by the Consumer, unless the Consumer clearly agreed for a different method of refund, which does not involve any costs to be incurred by the Consumer.
If the Seller did not propose that it will collect the item from the Consumer, the Seller can withhold the refund of payments made by the Consumer until the item is received back from the Consumer or until receiving a confirmation of sending the item back, depending on which event takes place earlier.
If the Consumer selected a method of returning the items in another way than standard delivery method offered by the Seller, the Seller is not obliged to make a refund of the additional costs
incurred by the Consumer for this purpose.
The Consumer shall return the item to the Seller or provide it to a person authorized by the Seller to collect it immediately, but no later than within 14 days from the day on which the Consumer withdrew from the Sales Agreement, unless the Seller offered to collect the item by itself. In order keep the deadline, the items have to be sent back prior to the lapse of the deadline.
The Consumer only incurs the direct costs of returning the item. If due to its character, the item cannot be sent back in standard mode by post, then the cost of returning the item incurred by the Consumer is equal to the cost of delivery of that item to the Consumer.
The Consumer is responsible for reducing the value of the item being a result of using it in a manner exceeding the manner in which it is necessary to confirm the item’s character, properties and functioning.
The Seller is the administrator of the database of personal data provided by the Consumers of the Store.
The Seller will protect the personal data according to the Personal Data Protection Act. The Consumer providing their personal data when placing the Order, grants their consent for processing such data by the Seller for the purpose of executing the placed Order. The Consumer can verify, correct, update or delete their personal data at any point.
Seller accepts no responsibility for items lost or delayed in the postal system or by any third party instructed to deliver goods from the Buyer to the Seller.
Purchased products are strictly not intended for human ingestion. Seller will not be liable for any direct or indirect damages arising from the misapplication or misuse of our products on humans, animals or other property. It is the buyers responsibility to establish the legality of possession and importation of products in their country or region. All purchases made are done so at the buyers own risk. If you are unsure about any of the products available from shop topcleaner.eu.com , you should seek professional advice before placing your order as refunds or reshipping will not be given for items ordered in error.
Buyer is obliged to use purchased goods only in the manner indicated in the product usage instruction.
Seller is not liable for any illegal usage of purchased products.